FREQUENTLY ASKED QUESTIONS
Heroshe Answers Nigeria's Online Shopping Questions
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1] WHAT IS YOUR COMPANY/WEBSITE ABOUT?
HEROSHE is the Most Reliable Way To Shop In The USA from Nigeria.
2] HOW DO I KNOW YOU ARE FOR REAL?
• Established since 2007
• Over 100,000 lbs in deliveries successfully completed
• Over 30,000 active Facebook Fans
• Read our Customer References
3] HOW DOES THE PROCESS WORK?
• Watch the HOW IT WORKS VIDEO
4] CAN YOU PROCURE ITEMS FROM OTHER US BASED ONLINE STORES OTHER THAN THE ONES LISTED ON YOUR WEBSITE?
• YES, we procure from other online stores based in the US. we can procure any product from any site/company/distributor/merchant in the US.
• As long as it is sold in the US, we can find it and procure it for you. To place your order go to the ORDER page.
5] HOW LONG WILL IT TAKE TO GET MY ORDER AFTER PAYMENT?
• Total delivery time-frame : 10 – 15 Days
• 3 - 5 Days – From online store to Heroshe USA office
• 7 - 10 Days – From Heroshe USA office to YOU!
6] WHAT METHODS OF PAYMENT DO YOU ACCEPT
• Naira or Dollar payment into HEROSHE GTB account via:
• Cash Deposit
• Online Bank Transfer
• Price Quote contains payment details.
7] IS INSURANCE INCLUDED IN THE INTERNATIONAL SHIPPING COST?
• YES, 100% insurance is included against theft, damage, or loss.
• Damaged items need to be reported to the Heroshe office within 7 days.
• Confirmed damaged, stolen and lost items are replaced within 10-15 days at no cost.
8] HOW MUCH DOES HEROSHE CHARGE FOR HER SERVICES?
• We charge 25% of your total order value for our in-store shopping services
For Online shopping services, we charge:
• 20% for orders $500 and under
• 15% for orders $501 - $1,000
• 10% for orders $1001 - $5,000
• 5% for orders $5001 and up
9] IS INTERNATIONAL SHIPPING COST INCLUDED IN HEROSHE CHARGE?
• NO, International Shipping Cost is not included in Heroshe charge.
• International Shipping Cost is an additional charge.
10] IF I OVERPAY FOR AN ORDER WILL HEROSHE REFUND ME?
• YES, Heroshe will refund over-payments in full.
• Refund processing takes 24 – 72hrs.
11] HOW DO I SHOP ON AMAZON & EBAY USING HEROSHE SERVICE?
• Please watch the HOW IT WORKS video
12] DOES HEROSHE HAVE A PHYSICAL ADDRESS IN NIGERIA?
• Yes we have a physical location in Lagos Nigeria.
• We are located at No. 1 Ikorodu Road, Maryland Lagos, Inside Tiens Office (Beside Zenith Bank)
• Please click on our CONTACT US page to get more information
13] WHAT DOES MY INTERNATIONAL SHIPPING CHARGE (ISC) COVER?
• ISC covers Customers pick-up at Heroshe Lagos office or ABC transport locations.
• Delivery within Lagos = ₦1,000
• Delivery outside Lagos = ₦3,000
14] CAN I RETURN MY ORDER AFTER PURCHASE?
SEE SCENARIOS BELOW:
• After Purchase & Before International Shipment.
- YES, Customer will be refunded Order Total minus Merchant shipping cost
• After Purchase, After International Shipment, Heroshe Mistake
- HEROSHE Mistake – Heroshe will pay all International Shipping Costs.
• After Purchase, After International Shipment, Customer Mistake.
- Customer Mistake - Customer will will pay all International Shipping Costs.
15] WHERE DO YOU BUY YOUR PRODUCTS?
All Products are Purchased in the United States of America.
16] CAN I PAY WHEN I RECEIVE MY PRODUTS?
NO. All US retail stores require full payment before an order can be placed. Heroshe cannot place your order without full payment.