FREQUENTLY ASKED QUESTIONS

Heroshe Answers Nigeria's Online Shopping Questions

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1] WHAT IS YOUR COMPANY/WEBSITE ABOUT?

HEROSHE is the Most Reliable Way To Shop In The USA from Nigeria.

2] HOW DO I KNOW YOU ARE FOR REAL?

    • Established since 2007
    • Over 100,000 lbs in deliveries successfully completed
    • Over 30,000 active Facebook Fans
    • Read our Customer References

3] HOW DOES THE PROCESS WORK?

4] CAN YOU PROCURE ITEMS FROM OTHER US BASED ONLINE STORES OTHER THAN THE ONES LISTED ON YOUR WEBSITE?

    • YES, we procure from other online stores based in the US. we can procure any product from any site/company/distributor/merchant in the US.
    • As long as it is sold in the US, we can find it and procure it for you. To place your order go to the ORDER page.


5] HOW LONG WILL IT TAKE TO GET MY ORDER AFTER PAYMENT?

    • Total delivery time-frame : 10 – 15 Days
    • 3 - 5 Days – From online store to Heroshe USA office
    • 7 - 10 Days – From Heroshe USA office to YOU!


6] WHAT METHODS OF PAYMENT DO YOU ACCEPT

    • Naira or Dollar payment into HEROSHE GTB account via:
    • Cash Deposit
    • Online Bank Transfer
    • Price Quote contains payment details.


7] IS INSURANCE INCLUDED IN THE INTERNATIONAL SHIPPING COST?

    • YES, 100% insurance is included against theft, damage, or loss.
    • Damaged items need to be reported to the Heroshe office within 7 days.
    • Confirmed damaged, stolen and lost items are replaced within 10-15 days at no cost.


8] HOW MUCH DOES HEROSHE CHARGE FOR HER SERVICES?

• We charge 25% of your total order value for our in-store shopping services
    For Online shopping services, we charge:
    • 20% for orders $500 and under
    • 15% for orders $501 - $1,000
    • 10% for orders $1001 - $5,000
    • 5% for orders $5001 and up


9] IS INTERNATIONAL SHIPPING COST INCLUDED IN HEROSHE CHARGE?

    • NO, International Shipping Cost is not included in Heroshe charge.
    • International Shipping Cost is an additional charge.


10] IF I OVERPAY FOR AN ORDER WILL HEROSHE REFUND ME?

    • YES, Heroshe will refund over-payments in full.
    • Refund processing takes 24 – 72hrs.


11] HOW DO I SHOP ON AMAZON & EBAY USING HEROSHE SERVICE?

• Please watch the HOW IT WORKS video

12] DOES HEROSHE HAVE A PHYSICAL ADDRESS IN NIGERIA?

    • Yes we have a physical location in Lagos Nigeria.
    • We are located at No. 1 Ikorodu Road, Maryland Lagos, Inside Tiens Office (Beside Zenith Bank)
    • Please click on our CONTACT US page to get more information


13] WHAT DOES MY INTERNATIONAL SHIPPING CHARGE (ISC) COVER?

    • ISC covers Customers pick-up at Heroshe Lagos office or ABC transport locations.
    • Delivery within Lagos = ₦1,000
    • Delivery outside Lagos = ₦3,000


14] CAN I RETURN MY ORDER AFTER PURCHASE?

SEE SCENARIOS BELOW:
    • After Purchase & Before International Shipment.
    - YES, Customer will be refunded Order Total minus Merchant shipping cost

    • After Purchase, After International Shipment, Heroshe Mistake
    - HEROSHE Mistake – Heroshe will pay all International Shipping Costs.

    • After Purchase, After International Shipment, Customer Mistake.
    - Customer Mistake - Customer will will pay all International Shipping Costs.


15] WHERE DO YOU BUY YOUR PRODUCTS?

All Products are Purchased in the United States of America.

16] CAN I PAY WHEN I RECEIVE MY PRODUTS?

NO. All US retail stores require full payment before an order can be placed. Heroshe cannot place your order without full payment.