TERMS OF SERVICE & USER AGREEMENT
Welcome to Heroshe International Services Ltd (hereafter referred to as Heroshe). This website (www.heroshe.com) is owned and operated by Heroshe including its subsidiaries and affiliates. To Individuals or businesses requiring Heroshe’s services (hereafter referred to as “Customer”), by visiting our website and accessing the information, resources, services, and tools we provide, you understand and agree to accept and adhere to the following terms of service as stated in this policy (hereafter referred to as “Service/User Agreement”).
This agreement is in effect as of September 28, 2012.
We reserve the right to change this Service/User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this Service/User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.
Services & Payment
Heroshe through its website, subsidiaries & affiliates provides international procurement services from USA to individuals and businesses requesting products from and/or payment to Online Retailers, Academic Institutions, Professional Organizations, and Financial Institutions (hereafter referred to as “US Merchant”). Heroshe’s services are primarily prepaid. At our sole discretion, we may offer post-paid or partially paid services to specific customer (s) based on terms of service set out herein or at the time of agreement. Heroshe reserves the right to change its service fees and payment methods without prior notice. Where the service fee is changed, Heroshe will communicate the updated fees via our web site.
All invoice payments for requested services must be paid in full by Customer before Heroshe provides such service. Where Heroshe allows Customer to make partial payment, such payment must include item (s) cost, merchant shipping cost, taxes and any other related costs. Only Heroshe’s service fees can be reserved. The payment balance must be paid prior to international shipment. If payment conditions are not met, Heroshe reserves the right to withhold order shipment processing.
Only payment methods stated on our websites are accepted as legitimate modes of payment. No individual or agency outside the communicated account representatives and bank institutions is authorized to accept payment on behalf of Heroshe. Heroshe is not responsible for losses from dealings with or payments to un-authorized parties. Payment for an order by the Customer indicates acceptance of this agreement and authorization to proceed with the order
All charges required to fulfill a Customer’s order request including item cost, taxes, shipping and handling charges, and service fees, currently in effect or established in future, will be billed to the Customer. It is the Customer’s responsibility to provide accurate information while completing our order form and to make sure that all requested product listed or advertised on any US Merchant website meets Customer exact taste, quality and budget before submitting an order form to Heroshe. Heroshe is not responsible for the quality, appearance or attributes of every item (s) requested and ordered for a Customer. For every US Merchant you are requesting products or making payments to, Customer is responsible to contact US Merchant to clarify ambiguous or missing product details and thoroughly read product descriptions, size charts, voltage details, product weight, product reviews, product return, product exchange, payment cancellation and payment refund policies before submitting an order request to Heroshe. By submitting an order request to Heroshe, Customer implies that they are satisfied with the product or payment details and they have read and agreed to the US Merchant (s) terms and conditions from which their order or payment will be placed or processed. Heroshe will not be responsible for any issues arising from product incompatibility, inaccurate product and payment information.
Brand Endorsement, Product Warranties & Advertisements
By providing brand recommendations or suggestions to Customers, Heroshe does not endorse any brand or guarantee brand quality.
Heroshe does not issue any form of product warranties beyond the manufacturer’s warranty that comes with products requested by Customers. Heroshe only provides assistance to Customers at its discretion and in accordance with US Merchant Return Policy to effect manufacturer’s product warranty.
We reserve the right to take pictures of products purchased through our services without prior notice to Customers for the purpose of brand advertisements and promotions including video ads, web banner ads, print ads, social media ads and any other branding or marketing collaterals.
International Shipping Insurance
Heroshe does not provide any form of shipping insurance or parcel protection for all Customer orders being shipped. Shipping Insurance or Parcel Protection is offered to customers directly by the selected shipping carrier. Customer is responsible for paying additional costs for shipping insurance or parcel protection. Customers are solely liable for any damage or loss of packages that are not insured or parcel protected. All Shipping Costs are paid directly to Shipping Carriers. Heroshe strongly advices customers to purchase shipping insurance or parcel protection for all international shipments to guard against loss or damage in transit or upon arrival at delivery destination.
Right to Decline
Heroshe reserves the right to decline or cancel a Customer’s request for any of our services if it suspects fraud, considers the request abhorrent, contradictory, or beyond the scope of our company goals, core values and service offerings. A Customer request may be cancelled under the following circumstances – items out of stock or backordered, inaccurate customer, product or pricing information, Nigerian customs shipping prohibitions or payment issues.
Heroshe is obligated to avert fraud and criminal activities perpetrated on or through its services. Where incidents of fraud or criminal activity is suspected, Heroshe reserves the right decline service, withhold products and payments, report to appropriate law enforcement agencies, and provide relevant information to fulfill all legal requirements and prosecutions.
Cancellations, Returns & Refunds
Customer can cancel an order at any time and receive full payment refund BEFORE Heroshe places order with or make payment to the US Merchant. For Returns requested after an order has been placed or payment is made but prior to international shipment, Heroshe will contact the US Merchant to determine if a refund will be granted for a return. Customer will be responsible for paying all shipping/handling fees, re-stocking fees, administrative fees and any other related costs required to return ordered products to US Merchant and process a refund.
For returns after international shipment, Heroshe only initiates return/refund for unused items in original packaging whose return period has not expired. Heroshe will consider the following cases:
CASE 1: Heroshe purchased and shipped the RIGHT item to customer
The customer will be responsible for all costs associated with returning the item to Heroshe in the USA and subsequently to the US Merchant. Customer will be refunded after the US Merchant processes the refund and credits Heroshe.
CASE 2: Heroshe purchased and shipped the WRONG item to customer
Heroshe will be responsible for all costs associated with returning the item to the USA and subsequently to the US Merchant. Heroshe will either pay refund amount into customer’s account or reorder item based on customer preference.
CASE 3: Heroshe purchased and shipped the RIGHT item to customer but the item was damaged or lost in Transit, or defective on arrival.
For Damaged/Lost Shipments: If package was parcel protected prior to shipment, Heroshe will work with the Shippers to access damage or loss and file a liability claim. If claim is approved, the customer will be issued a 75% refund of declared package value or the item will be reordered, based on the customer’s preference. If the damaged/lost package was not parcel protected, customer is fully liable for damage or loss according to Heroshe’s Terms of Service.
Defective on Arrival: If the defect is manufacturer related and customer reports defect within the specified return or warranty period, the customer will be responsible for shipping the item directly to the Manufacturer, US Merchant, or Heroshe as instructed. Heroshe does not inspect or test products purchased for customers prior to international shipment.
Heroshe will handle any other shipment issues on a case by case basis. Heroshe will work on customer’s behalf to obtain a refund where possible from the US Merchant. Refund Timelines for both US Merchant and Heroshe will take effect once refund request is approved. Be advised that some payments (e.g. Admission Fees) are non-refundable and others are only refundable if requested before the refund deadline expires. Customers will bear all associated costs and loss of processing or administrative fees associated with any refund request.
All refunds on return orders and payments are subject to the return and refund policy of the US Merchant. Heroshe will refund the customer AFTER receiving payment from the US Merchant. Heroshe’s Refund Processing starts after the US Merchant has credited Heroshe Account. All eligible refunds are processed and deposited through bank transfer or cash deposit in the same currency in which the order was paid for.
Responsible Use and Conduct
By visiting our website and accessing the information, resources, services, and tools we provide for you, either directly or indirectly (hereafter referred to as 'Resources'), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this Service/User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.
Wherein, you understand that:
a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.
c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner.
By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:
i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
Iii. Contains any type of unauthorized or unsolicited advertising;
Iiii. Impersonates any person or entity, including any www.heroshe.com employees or representatives.
We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this Service/User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
h. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website or social media pages, provided that it doesn't violate or infringe on any 3rd party copyrights or trademarks, becomes the property of www.heroshe.com, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources.
i. You agree to indemnify and hold harmless www.heroshe.com and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
Limitation of Warranties
By using our website, you understand and agree that all Resources we provide are "as is" and "as available". This means that we do not represent or warrant to you that:
i) the use of our Resources will meet your needs or requirements.
ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.
iii) the information obtained by using our Resources will be accurate or reliable, and
iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.
Furthermore, you understand and agree that:
v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
vi) no information or advice, whether expressed, implied, oral or written, obtained by you from www.heroshe.com or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.
Limitation of Liability
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of our services. Heroshe will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
All content and materials available on www.heroshe.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Heroshe, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Heroshe.
Termination of Use
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this Service/User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
This website is controlled by Heroshe from our office located in the state of Texas, USA. It can be accessed by most countries around the world. As each country has laws that may differ from those of Texas, by accessing our website, you agree that the statutes and laws of Texas, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any services through this site. Furthermore, any action to enforce this Service/User Agreement shall be brought in the federal or state courts located in USA, Texas You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
UNLESS OTHERWISE EXPRESSED, Heroshe EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:
18600 S Parkview Dr, # 517
Houston, Texas 77084
USA Tel: +1 (832) 772 6208